Sprint – the Phone Company

not the race. Perhaps you already know this, but I find it so wrong on many levels. Sprint has been a difficult company over the past two years. Decided to return to AT&T because the Sprint company from the 90’s is not the Sprint company of 2015. The main issue is that I have no regular service at my apartment. Depending on the day, I can have 25 dropped calls in a morning. A frustrating experience, to say the least. So phone in hand, went to AT&T to have my service switched over, keeping my same phone. At the AT&T store, the person helping me could not get the SIM card of AT&T to work in my phone. Left the AT&T store, went to a coffee shop and telephoned Sprint. Sprint: “to unlock the phone, wipe phone clean and then Sprint will unlock it”. Off to the Apple Store. At Apple: back up phone, telephone Sprint, speak to three departments, get assurance phone is now unlocked, internationally and domestically, reload phone. That takes more than an hour’s time. Head back to AT&T. Retry SIM card to find it is still invalid. Call Sprint now with AT&T tech person on the other earphone. It takes 20 minutes to finally get the truth from Sprint. My international ‘unlock’ would only be effective on my phone, when I was abroad, using Sprint service. Domestically? The phone’s hardware at manufacture is made to make switching over to any other carrier impossible. That means that every Sprint cell phone, is trashed when Sprint losses a customer. I find that outrageous. I did not need another/different/new hand held phone. I needed a different carrier. Shame on Sprint.